Shipping policy

Bike Make-Up – Shipping Policy

Last updated: 14 April 2025

Thank you for shopping with Bike Make-Up! Below are the details of our shipping policy:

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1. Processing Time

• All orders are processed during standard business hours (Monday–Friday).

• Orders placed after 12 PM on Friday will be processed on the next business day, Monday.

• We do not process orders over weekends or on public holidays.

2. Shipping Time

• Standard shipping typically takes up to 2 weeks, depending on your location.

• Orders placed as part of a limited product drop may take up to 2 weeks for processing and shipping.

3. Shipping Fees

• Shipping fees are calculated at checkout based on your delivery location.

• Free shipping may be offered on selected promotions.

4. Delivery

• We partner with reliable carriers to ensure timely delivery. However, please note that shipping times may vary due to factors beyond our control, such as weather or public holidays.

• If an order is delayed due to unforeseen circumstances, we will notify you as soon as possible.

5. Missed Deliveries / Uncollected Orders

• If your order is not collected or is returned to us due to failure to accept delivery, you (the customer) are responsible for paying any additional shipping fees required to resend the package.

• It is the customer’s responsibility to provide accurate shipping information to avoid delays.

6. International Shipping

• Currently, we ship to locations within South Africa. We are working on expanding our reach to international customers and will update this policy accordingly.

7. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or SMS.

• You can track the status of your order through the provided carrier’s tracking system.

 

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at: 

nicholas@bikemakeup.co.za